Quick Links
1 — Information We Collect
Name, email, phone (for account setup)
Device & system data: IP, browser, language
Website activity: cookies, sessions, navigation
Support and communication records
2 — How We Use Information
Sending service notifications and updates
Responding to customer support requests
Improving user experience and website performance
Analytics for demand forecasting and service optimization
Marketing communications (only if you opt in)
3 — Data Protection
GDPR-compliant data processing
End-to-end encryption (AES-256)
Firewalls and intrusion prevention systems
Secure cloud infrastructure with multi-region redundancy
Regular audits and automated security updates
4 — Information Sharing
Never sold to third parties
Isolated customer environments
Zero cross-client data sharing
Strict access control protocols
Compliance with global standards
Required legal disclosures only
5 — Your Rights
Access and copy your data
Correct or delete data
Restrict or object to processing
Export in structured format
Withdraw marketing consent
Close account and delete data
6 — Cookies and Monitoring
Essential system cookies
Performance monitoring tools
Infrastructure analytics
Custom metric tracking
Preference storage
Marketing cookies (optional)
7 — Data Retention
Performance data: 12 months
Security records: 24 months
Compliance data: 7 years
Regular data optimization
Customizable retention policies
Contact us
For privacy and security inquiries: legal@parcelhive.com
Parcel Hive
Kliment Ohridski Blvd. 148 — Sofia, Bulgaria, Europe